Effective Date: MAY 24, 2025

At Europcar UAE, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you rent a vehicle or interact with our services.

Information We Collect

We may collect the following personal information from you:

• Full name, date of birth, and contact details (email, phone number)
• Physical copies of identification documents such as:
  • Valid Passport
  • UAE Emirates ID (for residents)
  • Physical Driving License (International and/or National)
• Payment card information (Credit or Debit Cards)
• Rental agreement details and rental history
• Police reports and insurance-related documentation (in case of an accident)
• Visa/residency status for UAE

How We Use Your Information

Your personal information is used for the following purposes:

• To complete and manage vehicle rentals
• To verify driving eligibility and legal compliance
• To process payments, deposits, and refunds
• To comply with UAE law and insurance requirements
• To contact you in the event of emergencies or for service updates
• To support investigations in case of accidents, damage, or legal matters

Data Protection & Security

We implement strict physical, electronic, and administrative measures to protect your personal information. Your data will only be shared:

• With law enforcement authorities when required by law
• With insurance providers for claim processing
• With Europcar network affiliates for rental management

Retention of Information

We retain customer data only for as long as it is necessary to fulfill our obligations, including any legal, regulatory, or dispute resolution requirements.

Your Rights

You have the right to access, correct, or delete your personal data by contacting us at ae_customerservice@europcarabudhabi.ae. Verification will be required to process such requests.